Rates & Policies

Policies

• The booking age requirement for the Lodge is 30 years of age. Valid ID may be required upon check-in.
• We do not rent our facilities for after-prom, high school graduation parties, college formal parties, bachelor/bachelorette and fraternity or sorority parties.
• All requests are subject to approval by owners/management prior to confirmation of a reservation.
• We do not allow ANY visitors without management approval.
• Only registered guests for your stay will be given access to the property - up to 16 guests, 12 if all adults . Others will be turned away. No exceptions.

Travel Insurance

As of April 2020, the travel industry changed due to Covid-19. We encourage you to purchase trip insurance in this time of uncertainty as another way to cover yourself as a traveler if you want additional coverage outside of our cancellation policies. If this is something you are interested in, simply follow this link – https://www.squaremouth.com/ – and choose “start a new search”, you can enter in your trip details and find the best policy to suit your needs.

Per our cancellation policy, refunds for communicable diseases or viruses are only offered if there is a full travel ban in place. We encourage you to purchase trip insurance through this third-party vendor to cover your trip for ANY REASON (weather, illness, etc) you need to cancel – https://www.squaremouth.com/ – please call our office for more information.

Security Deposit

In addition to the rental fees, a $1,000.00 security deposit is required for all reservations.

Note: We require the security deposit 14 days prior to your check in date. Deposits are usually received back within 5-7 business days after your departure. The security deposit will be conditionally but HAPPILY REFUNDED pending we receive the accommodation back in the same condition in which it was given to you.

Rates & Bookings

The nightly rate does not include Hocking County Lodging Tax of 6%, Ohio Sales Tax of 7.25%, or ReservationsOnline.com service fee of 6%. All will be applied at the time of booking.

Reservations that create one night openings during our in-season, will not be accepted unless approved by management. Our reservation system may not quote a discounted price – We will honor all discounts and apply them before charging your credit card, please call our office at 800.836.9279 to confirm discounted pricing. Rates are subject to change without notice.

Payment

Advance payment of at least 50% of your stay is required at the time of reservation. Any balance including the security deposit is due no less than 30 days prior to your stay. Visa, MasterCard, and Discover are accepted. Personal check or bank check are the only form of payment accepted for the security deposit. Extra charges apply for heating of the swimming pool - Quoted prices are subject to change due to changing gas prices. We will reach out closer to your stay with details.

Cancellation Policy

Reservations that are cancelled less than 60 days after you book a reservation, will receive a refund of your prepaid rental fee and security deposit (if already paid), less a cancellation fee of $300*. Cancellations outside of 60 days (from the time you booked) but more than 60 days prior to your stay will receive a 50% refund of your prepaid rental fee and security deposit (if already paid). Any cancellation within 60 days of your arrival will result in no refund of your prepaid rental fee.

*Our policy does not allow refunds for cancellations less than 60 days prior to your stay, however, we will consider these rare events on a case by case basis to determine if there is anything we can do to mitigate a loss for both parties. In the event of an early departure, we cannot give any kind of refund. There are no cancellations due to inclement weather. We do have a large whole house generator that automatically kicks on. Changes to the arrival or departure date are subject to our cancellation policy and/or a $125 change fee. Lessor may cancel this reservation at any time by returning your prepaid amount.

Check-In

Check-In is between 4:00 PM – 6:00 PM at the lodge where you will be greeted by a member of Ohio Luxury Lodging.

Check-Out

Check-Out is between 10:00 am and 11:00 am - no later than 11:00 am. Any late check out will result in a late fee of $100.00 charged to the credit card on file.

Damages

We reserve the right to charge your credit card for any damages or excessive cleaning from your stay. If you notice any problems upon checking in, please let us know right away.